Delivery & Returns

Delivery

We use DPD and Royal Mail to deliver orders quickly across the UK. Deliveries can be made to UK & Northern Ireland. Unfortunately we are unable to deliver any orders to PO Boxes.


Service Locations Delivery Schedule Cost per Shipment
Royal Mail Signed For® All of UK 3-5 days
Monday - Saturday
£3.99
DPD Next Day
All of UK 1-2 Working Days*
Monday - Friday
£8.00

Royal Mail Signed For® 2nd Class (3-5 working days) - £3.99

A signature is required upon delivery on all orders.
Any order received before 12pm will be with you within 3-5 working days after dispatch.
Our working day is Monday to Friday except Bank Holidays.

DPD 1-2 Days* (1-2 working days) - £8.00

A signature is required upon delivery on all orders.
Any order received before 3pm will be with you within 1-2 working days after dispatch. (Subject to stock available for immediate dispatch)
Our working day is Monday to Friday except Bank Holidays.


Returns Policy & FAQ

We hope that you will love everything you buy from us. However if this is not the case, we promise to refund or exchange any item you are unhappy with when you return it to us in a saleable condition within 14 days of the date shown on your dispatch note.

When returning items to us, please place your returned goods in their original packaging along with your delivery note & returns form. Please do not remove any labels or tags

Our returns address is: Alexara Limited, Returns Dept, 38 Avenue Road, Rowley Regis, B65 0LP, United Kingdom.

As long as the goods you send back to us are in their original condition, we will refund your purchase within 7 days of receiving your package or proof that the order has been delivered to us. PLEASE NOTE: You'll need to pay the returns postage and for safety, we recommend using a recorded delivery service with a trusted courier so your goods are insured to their full value and keep proof of postage. Your parcel is your responsibility until it reaches us and we cannot accept liability for goods that are lost or damaged in transit.

Need a new returns note?

Download Returns Note.pdf

If your returns haven't reached us after the returns timeframe, please get in touch using one of our contact options so we can help you further.



Please Note: Online purchases cannot be returned in concession stores

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